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In the history of civilisation, perhaps no work of science has so comprehensive impact on the course of human development as Information Technology (IT). It is regarded as one of the greatest change agents of the century. In fact, it is breaking old barriers and building new inter-connections in the emerging global village.
In most countries, the Government is the largest user of computers and related technology with the objective of enhancing public service delivery through Information Technology. Encouraging the diffusion of IT within public sector services is fundamental to supporting the social and developmental goals of the country. The application of IT within the public administration can improve efficiency, reduce wastage of resources, enhance planning and raise the quality of services. Therefore, Governments should implement large-scale computer systems to assist in managing large volumes of transactions that occur in the public service each day. The experiences of most public sector organizations in implementing information technology-based solutions have demonstrated the need for extensive and prescient managerial, technical and operational IS/IT capabilities.
However, the focus of most computing in public sector has been on supporting traditional administrative and functional transactions rather than that of effective delivery of service to the public. Many continue to apply information technology in traditional ways oblivious to the possibilities offered by the new developments. New opportunities for improving the operations of public sector entities and for delivering government services through electronic means must be taken. Governments should explore as how to make effective and sustainable use of information technology to enhance both the operations of government entities and the delivery of services provide to the public.
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File: IT Action Plan for BG.doc
Filesize: 305 KB
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